Refund Policy

At Tenurol, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, this Refund Policy outlines the conditions under which you may return a product and request a refund.

1. Return Period

You have the right to return your order within 14 days from the date of delivery. After this period, we are unable to accept returns or issue refunds.

2. Conditions for Returns

To be eligible for a return and refund, the following conditions must be met:

• The product must be returned in its original packaging, unopened, and in the same condition as when you received it.
• The product must not have been used, damaged, or tampered with.
• You must provide proof of purchase (order confirmation or receipt).
• Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong item sent, defective product).

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact us at support@tenurol.org within 14 days of receiving your order. Include your order number and the reason for the return.
2. We will provide you with a return authorization and instructions on where to send the package.
3. Pack the product securely in its original packaging and ship it to the address provided.
4. Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

4. Refunds

• Approved Returns: If your return is approved, we will issue a refund to your original payment method. The refund will include the full purchase price of the product, excluding any shipping costs (unless the return is due to our error).
• Processing Time: Refunds are typically processed within 7–14 business days after we receive and inspect the returned product. The time it takes for the refund to appear in your account depends on your payment provider.
• Partial Refunds: In some cases, a partial refund may be granted if the product is returned in a condition that does not meet our return conditions (e.g., damaged packaging, signs of use).

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at support@tenurol.org with your order number and photographic evidence of the damage. We will arrange for a replacement or a full refund, including shipping costs, at no additional charge to you.

6. Late or Missing Refunds

If you have not received a refund after the processing time, please:

• Check with your bank or credit card provider, as there may be a delay in processing.
• Contact us at support@tenurol.org for further assistance.

7. Exchanges

If you wish to exchange a product for a different item, please follow the return process and place a new order for the desired product.

8. Contact Us

If you have any questions about our Refund Policy, please contact us at support@tenurol.org.